Terms and conditions

The following general terms and conditions (hereunder called as “the term”) applies when you as a costumer (hereunder called as “the customer”) shopping via www.fairwithhair.se (hereunder called as the website). Through ordering, the customer accepts the terms. Agreement is concluded between the customer and Fairwithhair Josiander AB, organisations number 556839-6039 (hereunder called as Fairwithhair). To be able to shop on the website, the customer must be 18 years old. According to Swedish law, Fairwithhair does not accept credit purchases from people under 18 years old. Fairwithhair reserves the right in individual cases to refuse the customer’s order, for example if the customer has used incorrect personal information or has payment remarks.

Fairwithhair reserves the right to finale sales and any image and writing errors on the website, such as errors in product description, incorrect prices and price adjustments (such as changes in prices from suppliers or any change of currency) or incorrect information regarding whether an item is in stock. Fairwithhair has the right to correct any such errors to change or update the information at any time. Fairwithhair has put a lot of work into showing the right shade of the color, but due to the color setting on different devices, the colors can sometimes be misleading.

In case of questions or complaints, Fairwithhair asks the customer to contact customer service at info@fairwithhair.se.

Prices and payment
The price quoted is always including tax. In addition to the price of the item, there may be costs for delivery and payment methods, depending on the customer’s choices. Information about conditions and price for delivery and payment method is clearly written at checkout. Before the customer approves their order, the total amount of the order will be clearly stated.

Card payment
At Fairwithhair, the customer can pay with Visa, Mastercard or American Express approved for internet trading, via DIBS payment exchange. No extra fee charged. The current amount is reserved directly on the customer's card, but will not be debited until the goods have been sent. The payment exchange (Dibs) that all card payments go through meets the requirements for PCI-DSS. Fairwithhair reserves the right to check the validity of the payment card, that there is room for debiting the value of the order, and that the holder's address information is correct. Fairwithhair may refuse purchases as a result of this information. www.dibs.se

Invoice Payment & Partial Payment
The customer can choose to pay via invoice from Klarna. Klarna then does a credit check, and in some cases takes a credit report. The customer will then receive a copy of the credit information by post. Klarna also checks that the information entered by the customer matches the personal number and civil registration address. Paying via Klarna is safe and easy, and the customer never has to enter their card details.

The payment period is 14 days from the invoice date, and you have the opportunity to pay in instalments. You can log in to klarna.se to see your invoices. When the customer chooses to pay via Klarna, Klarna's terms apply.

At checkout, the customer can choose from the delivery methods that are available and see which delivery times apply. Fairwithhairs goal is to always have all our goods in stock. Should a product not be available for immediate delivery, it is clearly written on the product and at checkout. If specific parts of the customer's order cannot be delivered immediately, the customer is welcome to contact Fairwithhair's customer service for help arranging a partial delivery or finding a similar item. In case that Fairwithhair is unable to meet the agreed delivery time due to the product being out of stock, Fairwithhair will contact the customer. If the package has not arrived, the customer must notify Fairwithhair within 14 days from the order date. The customer can cancel the purchase free of charge if Fairwithhair does not meet the delivery terms. During major holidays, holidays and traffic disruptions, the customer's packages can be delayed. Please note that changes in deliveries can take place in connection with public holidays.

When an order leaves our stock, the customer receives an email that the item / items are on their way. For the opportunity to track the package, the customer can contact customer service for a package number and search for the package on Postnord's website, www.postnord.se. For questions about or problems with delivery, Postnord can be reached on 0771-33 33 10, where the package number also needs to be stated. 

Delivery of dangerous goods
Some of Fairwithhair's products contain flammable substances and are therefore subject to delivery restrictions. This applies, for example, to solvents for hair glue. These products are covered by special delivery agreements, which means that the transport of the package cannot be handled as the remaining products. These deliveries are made with "Mypack Home". Postnord will then contact the customer to choose a day for home delivery. The package is delivered on the selected day at 08–17. Upon delivery, the customer needs to be able to present identification. If another person receives the package, they need to be able to show both their own and the customer's identification. Should no one be home to receive the delivery on the agreed day, a notice will be sent with information about where the package can be picked up. The customer can also book a new delivery with Postnord, but then an extra fee will be added.

In case when the customer wishes to return or exchange products that contain flammable substances, the customer also needs to be aware that there are special transport requirements, and follow them.

If the customer does not pick up their package The customer's package left at the delivery point for 14 days from notification. Items not picked up during this time will be returned to Fairwithhair. For goods that the customer ordered but not picked up within the specified time frame, the customer is charged the costs for return shipping as well as handling and handling fees. These costscurrently amount to SEK 300.

Return, right of withdrawal and complaint It should be safe to shop at Fairwithhair. Therefore, Fairwithhair obviously follows the Act (2005:59) on distance contracts and contracts outside business premises. This means that the customer always has the right to cancel their purchase, and to report the product in the event of any errors. In exercising the right of withdrawal, the customer bears the shipping cost for returning the goods, and is responsible for the reduced value of the goods as a result of other handling of the goods than what is necessary to determine the goods' properties and shape. In case of a complaint, due to the customer receiving a faulty or defective item, Fairwithhair reimburses the entire return shipping cost.

Right of withdrawal
Please note that the right of withdrawal does not apply when the seal of hair extensions, hair or skin care products has been broken. The right of withdrawal also does not apply to goods that have been manufactured according to the customer's instructions or that have otherwise been given a clear personal touch. Exceptions are also made for certain other goods, for example sale goods, but this is stated in connection with the product description.

When exercising the right of withdrawal, the customer pays the return shipping and is responsible for the condition of the goods after the customer has received the goods and during the return shipping. The product must be sent well packaged, in good condition (unused, and without being soiled or damaged), with unbroken label and in original packaging. Returns must be made to Fairwithhair according to the method instructions given on the website.

Fairwithhair guarantees to pay a refund, or to replace the product if the customer so wishes, in accordance with the right of withdrawal. The entire item is refunded provided that the item is returned in pristine
condition (same condition as upon delivery to you). This means that the goods must not have been damaged, soiled, washed, changed or worn, and that any marks and labels are intact. If the product is in a changed condition, an assessment of impairment will be made. The depreciation is not refundable.

RETURN / Right of withdrawal / Change (summary)
All returns must be returned and sent to us within 14 days of receipt as follows:

Pack the product (still sealed) well in the same package / bag that it came in. Alternatively, use your own packaging / box. Send the order form (the one that you get from us) together with your order to:

Fairwithhair Josiander AB, Box 6077, 102 32 Stockholm, Sweden

Submit the package at the nearest post office. Keep the receipt because the mail gives you a tracking page.

The right of complaint covers goods that are defective in accordance with current consumer protection legislation. If the customer believes that a product is defective or incorrect, the customer can complain about the product. In order for Fairwithhair to be able to assess the complained product, the entire product must be returned, together with a detailed description of the defect and how the product was used. If the entire item is not returned, Fairwithhair will not be able to make a full assessment of the item's defects. Fairwithhair can only assess and possibly refund for the part returned.

In case of a complaint, the customer must contact Fairwithhair as soon as possible after the fault has been discovered, via the contact information stated on the website. Complaints made within two months of the customer discovering the error are always considered to have been submitted on time. The customer has a 3-year right to make a complaint about goods purchased on the website.

In case of a complaint about the insertion of hair, this must be made to the person or salon that performed the work, who is thus responsible for the work being performed correctly. Fairwithhair can unfortunately not reimburse the costs that the customer had for inserting the hair or if the hair was destroyed in connection with this.

Fairwithhair reserves the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the event of complaints, Fairwithhair follows the General Complaints Board's guidelines. More information is available at www.konsumentverket.se.

When the customer regrets their purchase, the amount paid by the customer for the item is refunded. However, the customer is responsible for the shipping costs. In the case of a complaint, Fairwithhair also reimburses amounts corresponding to the standard shipping cost. Express shipping, or non-standard shipping, will not be refunded. In cases where the customer cancels the order only partially and retains parts of the order, no shipping cost will be refunded.

If you have received a defective item, you must notify Fairwithhair immediately and return the item in accordance with the return information above. For goods that are deemed to be defective, Fairwithhair makes a full refund, including expenses for return shipping. Upon commencement of service, the right of withdrawal applies to the remaining part of non-commenced service.

On the amount to be repaid, Fairwithhair has the right to deduct an amount corresponding to the depreciation of the product compared to the original value of the product, if and to the extent that such depreciation is due to the customer having handled the product to a greater extent than necessary to determine its properties. or function.

Fairwithhair will refund the amount as soon as possible, but no later than within 14 days from the date the Customer's notice of exercise of the right of withdrawal was received, provided that Fairwithhair has received the item in return. The refund is made via the payment alternative chosen by the customer, provided that nothing else has been agreed or there are obstacles to such a refund.

Some of Fairwithhair's goods may be covered by guarantee. Information about any guarantee period and special guarantee terms for each item can be found on the website or in these terms. Guarantee for goods only covers original defects existing upon delivery, and thus not defects that occur in the event of incorrect handling or after a personal change in the product's function and appearance.

Privacy Policy / Personal information

Fairwithhair protects the customer's personal privacy and want always protect all personal information in the best possible way. Fairwithhair intends to comply with all applicable laws and regulations for personal data protection at any given time. A more detailed description of Fairwithhair's privacy policy can be found in a separate document on thewebsite. This policy describes what information Fairwithhair collects, for what purpose and how it is used. It also provides information on how the customer can proceed to take part of saved information and for this to be deleted. By approving the policy on the website in connection with the purchase or when providing information, the customer agrees to the processing of personal data in accordance with this policy.

Fairwithhair Josiander AB, 556839-6039, Box 6077, 113 24 Stockholm, Sweden, is responsible for the processing of the customer's personal data.

In cases where the customer has chosen to pay via Klarna, the customer has also entered into an agreement with them, where Klarna's rules for personal data management apply. Fairwithhair has no responsibility for this agreement. More information about our integration policy can be found here: Privacy policy.

A cookie is a text file that is sent from a web page to the visitor's computer where it is stored, either in memory (session cookies) or as a small text file (text-based cookies). Fairwithhair uses cookies to store login information and information in the shopping cart when the customer surfs around the website. If the customer's browser is set to not accept cookies, it is not possible to place an order on our site. The customer can easily change this under settings for their browser. Please note that Fairwithhair does not use cookies to store personal information about the customer.

More information about our cookie policy can be found here: Cookie policy.

Force majeure
Fairwithhair is not responsible for delays caused by circumstances that Fairwithhair could not control, such as general labor dispute, war, fire, lightning, terrorist attack, changed government regulation, technical problems, faults in electricity / telecommunications / data connections or other communication and faults or delays. in services from subcontractors due to circumstances stated here. These circumstances shall constitute grounds for exemption which entail exemption from damages and other sanctions. Should any such situation arise, Fairwithhair informs the customer both at the beginning and at the end of the time for the current situation. If the circumstance has lasted longer than two months, both the customer and Fairwithhair have the right to cancel the purchase with immediate effect.

Changes of the terms
Fairwithhair reserves the right to make changes to these terms at any time. All changes to these terms will be published on the website. Changes apply from the time the customer has accepted the terms (in connection with a new purchase or when visiting the website), or 30 days after Fairwithhair has informed the customer of the changes. However, Fairwithhair recommends that the customer stay updated on the website regularly to be notified of any changes to the terms.

Should a court, authority or arbitral tribunal find that any provision of these terms is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.

Applicable law and dispute
If a dispute can not be resolved in agreement with Fairwithhair's customer service, the customer can turn to the General Complaints Board. More information is available at www.arn.se. The customer can also submit complaints directly online to the European Commission's dispute resolution platform, via the following link http://ec.europa.eu/consumers/odr. If you submit a complaint via this platform, your case is automatically forwarded to the correct nationally responsible dispute resolution body. This dispute resolution body then contacts Fairwithhair and tries to resolve the dispute without interfering with the court.

Disputes concerning the interpretation or application of these conditions shall be interpreted in accordance with Swedish law and decided by the General Complaints Board or ultimately by a general court.--